On Tuesday, PSEG-Long Island launched a new mobile app that enables customers to more easily manage their electric accounts.
Customers can use the app from either Apple or Android devices to make payments, compare and manage energy use, report an outage, manage payment options, and contact customer service. To get started, PSEG-Long Island said, customers will have to link their My Account to the new PSEG-Long Island app.
Other features on the app include touch/facial ID and the ability to receive bill and payment alerts and report outages and receive service status notifications.
“Our world is driven by technology. Today’s customers expect companies to do everything they can to make it easier and more convenient to do business,” Dan Eichhorn, PSEG Long Island’s president and C.O.O. and chief customer officer for PSEG Long Island and PSE&G, said in a statement. “Having information at their fingertips through apps and other technology is a way of life for an increasing number of our customers. They expect us to keep pace, anticipate their needs and provide innovative solutions.”
Last year, PSEG released an Amazon Alexa customer service “skill”, which allows customers to ask Alexa billing questions, schedule payments, and get tips for reducing their energy bills through Alexa-enabled devices. The company was named to CIO Magazine’s 2019 CIO 100 list for the service.